Contact Us Lirunex Singapore

Multiple Ways to Reach Our Singapore Support Team

At Lirunex, we provide Singapore clients with reliable and varied contact options. Our support operates 24/7 to address account queries, trading platform questions, and technical concerns promptly. We have designed multiple communication channels to suit different preferences and urgency levels. Each support method connects you with professionals familiar with Singapore’s trading environment. This ensures tailored assistance for smooth trading experiences.

Our main contact options include live chat, email assistance, phone support, WhatsApp messaging, and a ticketing system. Live chat offers instant interaction, while email handles more detailed inquiries. Phone calls are available during Singapore business hours. WhatsApp facilitates quick mobile communication, and the ticket system manages complex or multi-step requests.

To start live chat, click the chat icon found on any platform page corner. Email requests should include your account details and relevant information for faster processing. Phone support helps with urgent issues during office hours. WhatsApp allows simple messaging and document sharing. The ticket system organizes issues needing thorough investigation.

Using these channels, Singapore traders can get assistance tailored to their needs and schedules. Our platform supports smooth communication flow and quick problem resolution for effective trading.

Live Chat Support Features and Benefits

Our live chat is the fastest way to contact us for immediate help. Integrated with our account management system, agents access your profile instantly. This access allows them to check transaction histories, verification status, and open tickets, ensuring personalized service.

Singapore customers can use live chat without logging in, but registered users receive priority support. The chat supports file uploads, so you can send screenshots or documents during the conversation. Agents can also initiate screen sharing to guide you through complex platform functions or verification steps.

To start live chat, click the blue chat bubble at the bottom right of any page. Enter your registered email or account number to speed up assistance. Provide clear details about your issue, including error codes or transaction IDs, to help agents respond efficiently.

• Immediate connection to a qualified agent
• File upload and screen sharing capabilities
• Priority handling for logged-in users
• Available 24 hours daily for Singapore clients
• Supports multi-language communication including English and Mandarin

Email Support System and Response Procedures

Email support is ideal for detailed or non-urgent issues requiring documentation. Singapore users should send emails with their account number, phone number, and a full description of the problem. Attaching screenshots or relevant files accelerates the process.

Each email generates a ticket number for tracking. Our team prioritizes urgent security concerns and processes most requests within 12 to 24 hours on weekdays. Technical or financial issues often receive faster responses when categorized appropriately.

The email system categorizes inquiries as account verification, deposits/withdrawals, technical problems, trading questions, or general management. This classification ensures routing to specialized teams for faster resolution.

Email Response Categories and Timeframes

• Account verification: 2-4 business hours
• Deposit/withdrawal issues: within 6 hours
• Technical platform problems: 12-24 hours
• Complex investigations: 48-72 hours with updates
• General inquiries: within 24 hours

Phone Support Services for Singapore Customers

Phone support is available from 9 AM to 6 PM Singapore Time. This channel handles urgent issues like account security or trading platform disruptions. Our agents have full access to your account to perform verifications and resolve problems during the call.

Multilingual support includes English and Mandarin to assist Singapore’s diverse traders. Specialized teams address technical and general account queries. VIP clients receive dedicated 24/7 phone assistance for high-volume trading needs.

Before calling, prepare your registered email, phone number, and any error messages or transaction references. Voice recognition technology expedites identity verification, reducing paperwork and wait times.

WhatsApp Messaging for Quick Assistance

WhatsApp offers convenient messaging for Singapore clients preferring mobile communication. Operating from 8 AM to 10 PM SGT, it provides automated 24/7 replies and live agent responses during business hours. This channel handles routine queries and quick status updates efficiently.

Users can request account balances, transaction updates, and platform status via WhatsApp. For more complex matters, agents can schedule callbacks or direct email assistance. File sharing is supported, enabling document submission for verification or troubleshooting.

WhatsApp Support Capabilities

• Automated responses for common questions
• Live agent chat during extended hours
• Document and screenshot sharing
• Callback scheduling for detailed assistance
• Supports balance and transaction inquiries

Support Ticket System for Complex Issues

The ticketing system manages inquiries requiring in-depth investigation or multi-department coordination. Singapore traders can submit tickets via the account dashboard or email. Every ticket receives a unique tracking number for easy monitoring.

Ticket categories include verification delays, payment processing, technical problems, bonus inquiries, and compliance questions. The system sends email notifications for status changes and allows adding supplementary information or documents.

Ticket Management and Tracking

Access ticket status and history in your account under “Support.” Agents update tickets regularly, and priority rules determine response order. Critical issues get immediate attention, while standard tickets are addressed within 2-5 business days.

Self-Service Resources and FAQ Section

Our FAQ provides answers to frequent questions from Singapore clients. Topics cover account setup, trading procedures, payment methods, and platform operations. A search tool helps locate needed information quickly.

The FAQ categorizes content by topics, making navigation straightforward. Many common issues can be resolved without contacting support, saving time for both traders and agents.

Account Management Self-Service Tools

Within your account dashboard, update personal data, change passwords, and adjust notification settings. Download transaction histories, tax forms, and statements without assistance. Security features like two-factor authentication and login alerts are configurable independently.

Payment and Withdrawal Information

The FAQ details supported Singapore payment methods, including local bank transfers, credit cards, and e-wallets. It explains processing times, fees, and currency conversion procedures. Step-by-step deposit and withdrawal instructions guide you through each process.

These resources empower Singapore traders to solve many issues autonomously while ensuring support availability for complex requests.

How to Use the Lirunex Platform in Singapore

Our platform supports both Forex and CFD trading for Singapore users. Access it via desktop browsers or mobile apps compatible with Windows, macOS, Android, and iOS. System requirements include the latest versions of Chrome, Firefox, Safari, or Edge browsers and Android 8.0+/iOS 12+ for mobile.

To start trading, first register and complete KYC verification. Verification involves uploading identity documents (passport or NRIC) and proof of address. Once approved, deposit funds using preferred Singapore payment methods.

Step-by-Step Trading on Lirunex

1. Log in to your account via web or app.
2. Navigate to the “Markets” tab to browse Forex pairs and CFDs.
3. Select an instrument (e.g., EUR/USD or Gold CFD).
4. Use the order panel to set trade size, leverage (up to 1:500 for Forex), and stop-loss/take-profit levels.
5. Click “Buy” or “Sell” to execute the order immediately.

The platform provides real-time quotes, charting tools (TradingView integration), and market news feeds. Execution speed averages 50 milliseconds, ensuring timely order processing.

Additional Platform Features

• Customizable watchlists and alerts
• One-click trading and order modification
• Risk management tools including margin call warnings
• Access to educational resources and webinars
• Multi-language support tailored for Singapore